All Returns must have prior approval from a Van Sant Distributing agent and may be subject to a restocking fee. We cannot accept returns after 30 days or on used items. Shipping fees are non-refundable. Products must be secured with original packaging in new/unused condition and must be shipped in a sturdy box prepaid. We reserve the right to refuse any deliveries that do not meet these conditions.
Other Scenarios: Products that no longer have original packaging or that have been used can be shipped to us prepaid. Upon receipt, we will inspect the item and propose a restocking fee if we desire to keep it. The customer can then agree to the restocking proposal or receive the product back, cash on delivery (COD).
We gladly accept Visa, MasterCard, American Express, Discover and Pay Pal. Due to the specialty nature of our products, your credit card will be charged in full at the time of purchase.
MISSING ITEMS & DAMAGE CLAIMS:
Any claims for damage or loss must be filed with the carrier or reported to Van Sant Distributing within 5 days of receipt. Notation of damages is the responsibility of the purchaser.
We do not guarantee shipping dates and will not be held responsible for missed deadlines.
Van Sant Distributing will not be liable for product defect claims that are due to product misuse. Any liability for consequential, incidental, special, exemplary, or punitive damages are expressly disclaimed. Van Sant Distributing liability in all events is limited to, and shall not exceed, the purchase price paid for the product that gives rise to any liability. Warranty information including coverage, terms, length, etc. is subject to change without notice.
The content of the pages of this website is for your general information and use only. Information and pricing is subject to change without notice. Van Sant Distributing, Inc. is not responsible for any loss of use or any direct or consequential losses resulting in delays from shipping couriers, or info discrepancies. We intend to provide accurate specifications, delivery times, and pricing (displayed in US Dollars) to the best of our ability. Use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. The company reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof. It shall be your own responsibility to ensure that any products or information available through this website meet your specific requirements.
Van Sant Distributing reserves the right to refuse service to any potential customer we feel that we cannot satisfy or who might be a business competing with ours.